More on a specific point, reiterating a policy, and capturing some of the learning that we have acquired over the years!
Updated 15th August 2015
A swap is an attendance in replacement for a missed attendance.
We will seek to accommodate you in making swaps should they become necessary. There are some rules that we apply to these...
Swaps are permitted at Small World's absolute discretion and must be agreed specifically as a swap in advance
Swaps may only be made from one week into the next week or back from the following week (or withing the same week)
A charge will be made for each swap at the rate in force at the time
In requesting a swap, please ensure that you explicitly request a swap. Any other terminology may result in an extra session charge.
If you cannot avail yourself of a swap, you are welcome to ask for an extra, or extended, session. Again, we will accommodate your request if we can and the extra, or extended, session will be invoiced.